Just about all of us are familiar with Maslow’s Hierarchy of Needs. Abraham Maslow was a mid-20th century psychologist who studied the behavior of high-performing individuals. In a 1943 paper, he suggested that people make fundamental and predictable decisions based on different behavioral needs. These needs range from primitive; e.g., requiring water or food to being completely fulfilled. He separated these states into five distinct levels and referred to them collectively as a hierarchy of needs. According to Maslow, a person couldn’t move to a higher level unless the needs of the lower level were satisfied first.
While this is interesting stuff, the point of this article is to suggest that both people and companies have similar underlying needs, and when these are at cross purposes, hiring top people is inefficient, ineffective, and problematic.
A very simplified business version of Maslow’s hierarchy is shown in the diagram. The idea behind this is that when assessing a candidate’s motivation for work, it’s most likely one of three core needs – economic, social, or achievement. These are shown in the diagram. The problem is that while companies all want to hire those with the need to achieve, they only consider those who have an economic need to apply and who also meet the company’s personality and first impression standards. I’d suggest this two-step process is the root cause of why companies can’t hire enough top people.
Once you understand Maslow from a candidate perspective, you’ll quickly see how most companies fall into this hiring trap.
A person who is unemployed, or holding a job far below the person’s earning ability, seeks a new job primarily for monetary reasons, with the actual work less important. This is the economic need in action. The second motivating need is team-driven. Many people leave companies due to lack of a supportive manager or an inability to develop personal relationships with co-workers. They also accept jobs for these very same reasons. The third job-seeking driver is career growth: the need to achieve, grow, and become better.
Knowing what underlying need is driving your candidate to look for another job is essential if you want to find and hire the right people for the right reasons. For example, a passive candidate who is not looking might be enticed to explore a situation if it offered significant upside potential and achievement. There is a lot of recruiting involved in this type of hire, with the emphasis largely on short-term impact and long-term career growth. On the other hand, if the candidate is driven by a short-term economic need, the person will likely be less discriminating and take a position primarily for the salary and benefits. The problem is that once these lower order economic needs are filled, dissatisfaction with the work itself will quickly follow.
Gallup’s Q12 research and Google’s Oxygen study on employee engagement and performance support this viewpoint. Job satisfaction is driven by doing impactful work, a chance to work with strong teams, and a chance to progress and grow. Dissatisfaction is largely due to lack of a supportive manager, doing less meaningful work or doing work far below a person’s capability, and lack of collaboration with others. The best people accept jobs based on expectations of the former and leave them because of the reality of the latter. Much of the problems associated with under-performance, dissatisfaction, and retention occur when the hiring decision is made. Surprisingly, few companies consider this directly, resorting to fixing the problem after the fact.
The hiring trap starts by using the traditional skills- and experience-based job description for advertising purposes. These don’t appeal to anyone who is driven primarily by an achievment need. A job that emphasizes skills and experience sends a message to candidates that the company has plenty of people to choose from, and the candidates need us more than we need them. This certainly won’t attract many passive candidates to apply. These types of postings only attract someone with an economic need to apply, or someone in a sub-par job situation. The likelihood of attracting an achiever under these conditions is problematic.
As far as the hiring trap is concerned, things are about to go from bad to worse. For most companies, the bulk of their hiring starts by selecting a subset of people from a pool of candidates who initially applied for something other than a need to further their career growth. These people are then filtered on their level of skills and experience, hoping to weed out the weakest, with the goal of selecting the most qualified, often through a strenuous technical screen that’s rarely fully job-related. Then the finalists undergo some superficial team and cultural fit assessment. Those that “perform” the best are then deemed worthy.
Consider this same process from the Maslow hierarchy perspective: companies first target those with an economic need for the job who also meet their “team” and “fit” criteria. These are the so-called “soft” skills. These same companies quickly reject people if they appear, act, or seem different than the norm, or those that make weak first impressions. On the flipside, when candidates who fit the instant “team” and cultural fit screen, managers and recruiters alike go Lady Gaga, and go out their way to sell these candidates on the merits of the job.
What about the true achievers? Under the type of scenario described above, it’s unlikely the company is going to find many great people who also have an economic need to apply, who also make great first impressions, and who are also high-achievers. Despite the obvious, this is the expectation. People who are driven to change jobs in order to accelerate their career growth are stopped long before they get to the front door. Since many of the people who aspire for this type of achievement are passive candidates, they won’t follow the standard “interview and apply and prepare” regimen. Sometimes they’re a little different in personality and style, sometimes appear less interested, maybe too over-confident, or somewhat inflexible. The real issue is they won’t take lateral transfers and until they see the job as a real career move they won’t get too excited. Job descriptions that emphasize skills and experience prevent and preclude these people from ever applying, and even if they do apply, they’re deemed too light.
Without an overarching talent strategy and breakthrough processes to offset the tendency to maintain the status quo, progress is unlikely. Attracting and hiring top people who are driven by the need to achieve starts by redefining performance, eliminating counterproductive hiring processes, and implementing a talent scarcity hiring model for all critical hiring needs. Until then, companies will continue to push the proverbial rock uphill, hoping beyond hope they’ll soon be at the top.
Published: June 2012