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Use the Process of Success to Hire Better People

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I needed to put the following video together for a Performance-based Hiringmanager interview program we’ve just launched. Whether you’re a recruiter, hiring manager, a member of the interviewing team or a job-seeker, I thought you’d find it useful as a means to more accurately identify high performers. It’s based on the following assumptions:

  • Hiring competent and motivated people starts by defining the job as a series of performance objectives rather than listing the traditional list of skills, experiences and educational requirements.
  • These performance objectives need to be as SMARTe as possible: Specific, Measurable, Action-oriented, Results defined, Time bound, and the environment (pace, culture, manager’s style) defined.
  • Using the “Process of Success” as a benchmark, the major performance objectives can be broken into critical subtasks. This typically begins by figuring out the challenges, putting a plan together and then successfully implementing the solution.
  • By asking SMARTe questions and probing for SMARTe answers the interviewer will be able to determine how well the candidate’s past performance maps to future performance expectations.

If job expectations aren’t clarified up front, it’s problematic if the person hired will be both competent and motivated to do the work required. Creating SMARTe objectives, asking SMARTe questions and looking for the process of success changes a random event into a highly predictable outcome.